Terms & Conditions
These are the terms and conditions on which we supply products to you from our website at honeybellrum.com (the "website").
You can, at any time within 14 days of receiving the products from us return any products to us. You must post the product back to us at Unit 2 Gateway Road, Barton under Needwood, Burton on Trent, Staffordshire, DE13 8FL or (if they are not suitable for posting) allow us to collect them from you. Please email us at firstname.lastname@example.org to arrange collection. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract. These return terms do not affect your legal rights in respect of faulty, incorrect or damaged products, which you will be entitled to return in accordance with your rights set out under the heading "Your legal rights to cancel the contract (faulty products)" below.
Once you decide to return the products, you must not use them and you must take reasonable care of them while they remain in your possession. The products must be returned to us intact, unused and undamaged as soon as reasonably possible. We will refund you the price paid for the products returned using the payment method you used when purchasing the products within 14 days' of receiving your return.
Provided you have notified us in writing that you wish to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the return of your products also meets the terms of this part 6, you will be entitled to a full refund including basic delivery cost (such costs equal to the least expensive delivery method costs that we offer), if applicable. We may also reduce your refund of the price of the products (excluding the costs of delivery) if you have failed to take reasonable care of the products, whether whilst in your possession, or when returning the products by way of compensation, to either repair the products or cover any of our loss caused by the damage.
The Consumer Rights Act 2015 states that products must be as described, fit for purpose and of satisfactory quality. Your legal rights entitle you to cancel the contract between us and 1 (or more) of the following remedies, depending on when you notify us:
If you require detailed information in respect of your key legal rights, please visit the Citizen Advice website www.adviceguide.org.uk or call 03454 040 506.
If you wish to exercise your legal rights to reject products, you must either post them back to us or (if they are not suitable for postage) allow us to collect them from you. We will pay the costs of postage or collection if the products are faulty.
(Complete and return this form only if you wish to withdraw from the contract)
To [TRADER'S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following products [*]/
Ordered on [*]/received on [*],
Reason for cancellation or return,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate